Prestigious member of the Melia, Paradisus chain plays more family card with its service attendants assigned, available (almost) permanently for (almost) all family needs. Account of an all-inclusive non-standards.
“Hello, Nelson? I’m at the beach and there are still a small inaccessible area, under the scapula, where I can’t apply sunscreen in my back. would you have the kindness to come to remedy the situation, victimized and at the hearing? Yes, I know, it is 5 am in the morning, but the sun rises it not at 6 h here? “I raves, of course. Never I would have dared to join Nelson, my family concierge, so he agrees to one also wacky requests. Especially not so early morning. But, theoretically, I could have.
After all, I share this “family Butler” services with three other families at the Paradisus Palma Real, on the Riviera Maya, in the Mexico. And no I was not told that I could join Nelson or any of his colleagues at any time, by calling the record reception or by using the small walkie-talkie that they gave me arriving?
Here as in other institutions Paradisus all-inclusive complexes the Spanish group Meliá premium, Family Concierge means as much a kind of boutique hotel of furnished luxury to even the hotel staff who are there and who are responsible to meet all the needs of the family, parents as children.
Want a diving mask, a kayak of sea or an excursion to Chichen Itza to indicate, ‘booked’ on a Balinese bed ordered a rum-punch to to remove dirt, heater need a doctor because Fernandez has bitten concrete stumbled? Your dedicated and helpful con family candle is remunerated for it.
Keep, a night where me and my sweet wanted to SIP a ron Añejo in a bar in the area La Perla – adult only-, I asked Nelson to come pick my nice Meanies in the House to take them to the Kids Club, this playground and learning dedicated to children 1 to 12 years. Instead of feeling dumps, the brave little considered the thing as an event, as Nelson, their new friend who masters the language of Vigneault, served Sesame to open the language barrier of the Kids Club, where no one was causing French, apart from a few holiday children.
It must be said that, from the earliest days, the affable and affectionate Nelson was able to appreciate wine, not without some little treat distributed here and there over the daily. And then, even when they asked him anything, Nelson took care of them. One evening, he made a bubble bath sprinkled with balloons before arriving at the House of kids. Another time, he filed on their bed of pillows including the pillowcase was impregnated with a smell of… sweet. Delicate attentions
“Sound come at the end of his stay, I make sure that customer, small or large, goes through a range of emotions, pleasant and harmonious”, explains Alexander Sadri, Director of experience – this is his exact title – Paradisus Palma Real. It is to him that we owe the idea of the little note sweet in the bedroom, like incense sticks planted along the alleys at night, or even the ambient musical choice punctuated of Morcheeba, Gainsbourg and other Goldfrapp.
In addition, delicate touches, as these bathrobes and slippers for children, the minibrosses toothbrush, cream solar for small as well as the catering on-call service, including in the high – price, there is doubt – one of the suites at the Paradisus.
Moreover, both architecture that design of this vast yet intimate all-inclusive are notable, whether in one stylish restaurants, at the luminous Gabi Club, in the manicured common areas or to the Dapper gym. There was only climbing wall and the bungee jumping of the Zone adventure that do not have right to a touch of conceptual fantasy; even the Kids Club could almost be included in Wallpaper. That is not because it is dedicated to the children that a place must be archipueril, tinsel or gham. Activities
To the radius of the activities, young holidaymakers have right to the soccer on the beach (pretty, but pretty small), sessions of making Piñatas, an ecovisite complex and its mangrove (we had the good idea to not shave, but sometimes some Corona gives), games in the swimming pool or in the Sea (station to the toes on the roots) or an evening minidiscothe Kids Club or the Cool Club (13 years or more). Not to mention this small crowded of Wii consoles, as well as quality shows, they are Circassians, musical and acrobatic.
While young people wiggle through one or other of these distractions, parents have plenty of titillate behind the veil of chaste the walls of their suite, or to take part in the activities planned for them: yoga classes, aerobic, manufacture of sushi, tequila tasting, merengue lessons…
They may also try out the dozen or so restaurants thematic of the Paradisus, almost all family or two, excellent: Mexican contemporary, teppanyaki, Mediterranean or Italian-Argentine, and tutti quanti. Anyone who stayed seven days or more even free accesses the Passion, for adults only, which is under the delicious culinary leadership of basque chef Martin Berasategui multi-etoile. Provided that has be previously fuss chic, dress code requires.
“Hello, Nelson? I have that ragged sandals with me; do you know where I can buy shoes worthy of the name in the vicinity? »
“No problem, I lend you mine!” I take you this evening, fetching the children… »
Thanks Nelson. With you, the holidays, it was really the foot.
The Paradisus Palma Real (Mexico) and Punta Cana (Dominican Republic) have each a Family Concierge wing, which will be also the case of the new Paradisus in Cancun, in November, and one that will open its doors to Costa Rica in 2014.
Information: paradisus.com. For more photographic, see regular/blog-travel.
The author was invited to the Meliá hotels.
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